Arizona Insurance Pre-Licensing - Preferred Repeat

Worst course. Did not prepare me for ANYTHING that was actually on the property casualty exam. I am appalled that I wasted weeks studying and listening to poorly made videos. I will definitely be asking for a refund.

AP RESPONSE: Sorry you had a bad experience with the course. Did you possibly take the wrong exam? We’ve gotten recent feedback from other students and they are scoring well. I’d say it’s also important to try and complete the course in a short time-frame, taking many months makes is sometimes difficult to retain the beginning material. Feel free to return your materials for a refund. 

Videos and references are outdated. Digresses and uses odd examples. Had to switch to a competitor to truly understand the material. The customer service team was very snarky as well. I should have requested the refund after that experience.

AP RESPONSE: Hi Michael, I guess our course isn’t for everyone! After seeing the email you sent us, I can see why you may have considered our reply snarky. Please feel free to send back your materials for a refund. Our hope is that students are able to know fairly quickly if the course isn’t going to work for them, and we can get them on the right track ASAP. Regardless, glad you were able to find a method that worked for you.  

While i took course, i thought it was meticulous and doing a thorough job explaining why certain rules and regulations were applied. I did the practice quizes and got A’s across the board. I knew all the information from the course backwards and forwards. I read reviews about how the test questions were almost word-for-word. Felt confident. To my horror, i didnt recognize hardly ANY of the material on the actual exam, nor did i find any word-for-word questions. I made assumptions and guessed for the entire test aside from maybe 5/155 questions. I feel like i wasted my time and money. Highly dissatisfied.

AP RESPONSE: Hi Sam, Sorry to hear you did not pass your exam. Unfortunately, reviews often say “word-for-word” and while I think it’s generally because students followed the course study guide and know the material so well, it can give others the impression we have the test company’s questions (we do not!). Course providers all work off the same test content outlines and have to teach the material that is needed to be learned. We can not stress enough that students should not memorize questions, but should instead complete their entire course and know the material being tested on inside and out. Looking over your course utilization I would recommend completing the lecture videos in your course and not relying so heavily on test questions. If you score 46% on a quiz and then follow it up shortly after with 100%, it generally means you memorized the quiz questions. We would still assume you didn’t know roughly half the material you were quizzed on and should go back to the lecture videos in that chapter. If you have questions please feel free to reach out. We are happy to help! 😉 . FUTURE STUDENTS: Be sure to follow your study guide and complete the entire course before testing for the best possible chance of passing your exams on the first try.

My review is based on the customer service I received from this company. The individual I spoke to “Ally” with no last name (as she mentioned) was beyond rude and in addition hung up on me. She showed a lot of frustration, impatience, and lack of understanding of students needs. I was interested in other packages and instead of being helpful she was irritated and failed to comprehend what was needed. She would constantly interrupt as I was asking questions which made it very difficult to communicate exactly what was needed. I was very excited for the course I paid for, the reviews were great but the treatment of students is horrible. I did well on my exam. I did not pass my first attempt, mostly due to the recent updates. I feel confident for the second attempt. However, it’s unfortunate that someone so unprofessional is the point of contact for Americas professor.

AP RESPONSE: Hi Aislyn, Thank you for bringing this to our attention. We are sorry you had a bad experience and we’ve appreciated speaking/working with you since the incident. We have fixed the problem. You, nor anyone else, will be speaking to this individual going forward. Customer service is a major part of America’s Professor experience. Again, thank you for being an AP student.

The course is incredibly disorganized. The videos provide no information that isn’t in the textbook. Jack’s examples are so out of the realm of possibility that there is no way his examples will help on the test. The fact that there are so many addendums to the chapters show that they don’t cover the material well the first time and have to go back and add stuff in and present it out of order. I don’t understand how this class has such high reviews, while being laid out in such a jumbled manner. In chapter two there’s even a part in one of the videos where he says he can’t teach you this one concept so you’ll just get the answer wrong! Not what I want to hear from someone I paid to supposedly teach me.

AP RESPONSE: Sorry to hear you are dissatisfied with your course. It’s unfortunate as you are only into Chapter 2 but if it’s not for you we will provide a full refund. Most of the reviews you read are from students who have completed the course as recommended, appreciate Jack’s sense of humor, gained a sense of the enormous amount of ever-changing material we have to teach (using those addendums and videos you are watching) and have seen success with passing their license exam. The whole structure of our course is to teach to what is in the book and elaborate on the more difficult topics. Some states do test more heavily on certain items which is why we add the addendums to some state’s chapters. It may feel a bit disorganized but know it’s something we are always working on to improve. Good luck to you in the future.