Arizona Kemper Insurance Pre-Licensing Courses

My review is based on the customer service I received from this company. The individual I spoke to “Ally” with no last name (as she mentioned) was beyond rude and in addition hung up on me. She showed a lot of frustration, impatience, and lack of understanding of students needs. I was interested in other packages and instead of being helpful she was irritated and failed to comprehend what was needed. She would constantly interrupt as I was asking questions which made it very difficult to communicate exactly what was needed. I was very excited for the course I paid for, the reviews were great but the treatment of students is horrible. I did well on my exam. I did not pass my first attempt, mostly due to the recent updates. I feel confident for the second attempt. However, it’s unfortunate that someone so unprofessional is the point of contact for Americas professor.

AP RESPONSE: Hi Aislyn, Thank you for bringing this to our attention. We are sorry you had a bad experience and we’ve appreciated speaking/working with you since the incident. We have fixed the problem. You, nor anyone else, will be speaking to this individual going forward. Customer service is a major part of America’s Professor experience. Again, thank you for being an AP student.

The course is incredibly disorganized. The videos provide no information that isn’t in the textbook. Jack’s examples are so out of the realm of possibility that there is no way his examples will help on the test. The fact that there are so many addendums to the chapters show that they don’t cover the material well the first time and have to go back and add stuff in and present it out of order. I don’t understand how this class has such high reviews, while being laid out in such a jumbled manner. In chapter two there’s even a part in one of the videos where he says he can’t teach you this one concept so you’ll just get the answer wrong! Not what I want to hear from someone I paid to supposedly teach me.

AP RESPONSE: Sorry to hear you are dissatisfied with your course. It’s unfortunate as you are only into Chapter 2 but if it’s not for you we will provide a full refund. Most of the reviews you read are from students who have completed the course as recommended, appreciate Jack’s sense of humor, gained a sense of the enormous amount of ever-changing material we have to teach (using those addendums and videos you are watching) and have seen success with passing their license exam. The whole structure of our course is to teach to what is in the book and elaborate on the more difficult topics. Some states do test more heavily on certain items which is why we add the addendums to some state’s chapters. It may feel a bit disorganized but know it’s something we are always working on to improve. Good luck to you in the future.