Testimonial - TERRY

THEY KEPT MY MONEY!!! I wasn’t able to make my exam date due to a family emergency! They put me through the ringer just to try to get my exam rescheduled. I gave them a DR. note just like they asked for and it STILL WASN’T GOOD ENOUGH! HORRIBLE CUSTOMER SERVICE! I had to go through my credit card company to get a REFUND! I wish I could give the ZERO STARS! I studied 34 chapters for no damn reason! WHO KEEPS PEOPLES MONEY AND NOT GET THE PRODUCT??????

AP RESPONSE: Hi Terry, I think you are confused. We (America’s Professor) are your course provider, not your exam provider (Pearson VUE). The exam provider, Pearson VUE, kept your exam fee because you didn’t follow their protocols (below). As we mentioned in the email correspondence, we do not schedule or reschedule student exams, nor have we ever done so. The “guy at the testing center” was incorrect in saying we are the ones to contact to reschedule. You are responsible for making those arrangements. Sorry if Pearson VUE didn’t answer the phone. I recommend you try contacting them again and if you don’t find a resolution contact the Insurance Commissioner’s Office. Please feel free to return our course materials and we will happily give you a refund. Good luck to you in the future.   

Pearson VUE’s Candidate Handbook page 13:

CHANGE/CANCEL POLICY
Candidates should call Pearson VUE at (800) 274-0488 at least forty-eight (48) hours before the examination to change or cancel a
reservation. Candidates who change or cancel a reservation with proper notice may either transfer the fee to a new reservation, or may
request a refund. Candidates who change or cancel their reservations without proper notice will forfeit the examination fee. Refunds
for credit/debit cards are immediate, while refunds for electronic checks and vouchers will be processed in two to three (2-3) weeks.
Candidates are individually liable for the full amount of the examination fee once a reservation has been made, whether paid individually
or by a third party.