Course Taken - Washington State Life & Disability (Health) Pre-Licensing Course
Date - January 21, 2014
I just wanted to drop a line and say that I am extremely satisfied, actually that is an understatement, with the service that you folks provide! The course material has been awesome, the video instruction has been very helpful, and the instructor has been enjoyable to the point of being entertaining…Poor Nancy…lol
I had a few setbacks in my training, family issues that needed more of my attention and I came to the end of my allotted time period and panicked! Thought I would lose all of my progress. Well, I have to say that I have rarely been as happy with a company that stands behind its product and commitment to help its customers. I called in, left a message on Monday Jan 20th. Did not hear back, thought because it was a holiday, Martin Luther King Day, so I recalled on Tuesday to find out that I had been reset, and to have a pleasant conversation with an employee that assured me and made me confident that I had all I need to take my test and that I was reset at no charge (was assuming that somehow it would cost me) and was overjoyed to realize that I now have not lost a minute of my time and can continue to get to my near term goal of passing my test!!
Thank you for your GREAT customer service!!!