Testimonial - aislyn
Course Taken - Arizona Property & Casualty Pre-Licensing Course
Date - January 18, 2022
My review is based on the customer service I received from this company. The individual I spoke to “Ally” with no last name (as she mentioned) was beyond rude and in addition hung up on me. She showed a lot of frustration, impatience, and lack of understanding of students needs. I was interested in other packages and instead of being helpful she was irritated and failed to comprehend what was needed. She would constantly interrupt as I was asking questions which made it very difficult to communicate exactly what was needed. I was very excited for the course I paid for, the reviews were great but the treatment of students is horrible. I did well on my exam. I did not pass my first attempt, mostly due to the recent updates. I feel confident for the second attempt. However, it’s unfortunate that someone so unprofessional is the point of contact for Americas professor.
AP RESPONSE: Hi Aislyn, Thank you for bringing this to our attention. We are sorry you had a bad experience and we’ve appreciated speaking/working with you since the incident. We have fixed the problem. You, nor anyone else, will be speaking to this individual going forward. Customer service is a major part of America’s Professor experience. Again, thank you for being an AP student.